At MEHAU, we offer free economy shipping on all orders of $75 or more shipped within the United States.

Free shipping applies to orders $75+ (before tax)
Valid for shipments within the contiguous 48 U.S. states
We do not ship to the following locations:
Alaska (AK)
Hawaii (HI)
Puerto Rico (PR)
APO/FPO military addresses
Guam
U.S. Virgin Islands
PO Boxes
Any locations outside the contiguous United States
International shipping is not available at this time.

All returns, exchanges, or refund requests must be authorized in advance by contacting MEHAU Customer Service.
Returns or exchanges sent without prior authorization will not be accepted or processed.

To be eligible for a return or exchange, the following conditions must be met:

• Items must be new, unused, and in original packaging, including all original accessories.
• Pickleball paddles must have the original protective seal on the grip handle intact.
• Balls cannot be returned if opened, unless the item is verified to be defective.
• Apparel items must have original tags attached and must not be worn or washed.
• Used, opened (unless defective), or damaged items are not eligible for return or exchange.

Refunds can only be initiated by the original purchaser and will be issued to the original method of payment.
Upon receipt and inspection of your returned items, you will be notified regarding your refund.

A valid receipt or proof of purchase (order number, receipt, or confirmation email) must be presented to initiate any return, exchange, or refund request.
Only the original purchaser is eligible to request a return or exchange.

Customers are responsible for return shipping and handling costs, unless the return is due to a verified Mehau error or product defect.
Original shipping fees are non-refundable.

If a return or refund is requested for an order that included free gifts, promotional items, or bundled products, all such items must be returned together with the original product.
Free gifts or promotional items must be returned in new, unused condition, unless otherwise stated.
If the free gift or promotional item is not returned, MEHAU reserves the right to:
Deduct the retail value of the free item from the refund amount, or Decline the refund request.
This policy applies to all returns and refunds, including partial returns of bundled or promotional orders.

To initiate a return, exchange, or warranty claim, please contact MEHAU Customer Support with:

• Proof of purchase or order number
• Clear photos or videos (for warranty claims)