Frequently Asked Questions
Paddles
Are all your paddles UPA-A certified?
Are all your paddles UPA-A certified?
The UPA-A (United Pickleball Association of America) is the newly formed governing body for the UPA (United Pickleball Association), which includes the PPA Tour and Major League Pickleball. The UPA-A aims to regulate the sport as the primary governing body.
All Mehau E Series (E4 paddles &E5 paddles) pickleball paddles are UPA-A certified and adhere to the official performance standards of the UPA-A. Making all Mehau E Series (Precise Series) paddles approved for all levels of competition.
Are your paddles warrantied?
Are your paddles warrantied?
Yes! We have a 30-Day warranty from the date of delivery. For more info on our warranty visit our Warranty page.
How do I care for my pickleball paddle?
How do I care for my pickleball paddle?
- STORAGE:
Always keep your paddle in a dry environment. Preferably indoors in a temperature-controlled environment. It is best not to leave your paddle in a vehicle, hot and cold temperatures can and will damage your paddle over time.
--------------------- - Paddle Face and Edgeguard CLEANING:
Always wipe down your Mehau Pickleball paddle after play. To clean your edge guard, wipe it down with a damp cloth.
To clean your paddle face, you can use a slightly damp cloth for a more thorough wipe down.
Please note that with time the graphics on your paddle will begin to fade a bit.
--------------------- - GRIP CARE:
Always wipe down your grip after play. Sweat, grit, and oils from your hands will always build up. If you clean it after every round it will last longer.
Blind Boxes
What is MEHAU blind box?
What is MEHAU blind box?
MEHAU blind box is a type of packaging that keeps its contents a mystery until it is opened. Our Pickleball Blind Box delivers the excitement of surprise with every unboxing.
Inside each box is one randomly selected MEHAU pickleball paddle from BINGO Series (B Series).
You won’t know which one you get until you open it — that’s part of the fun.
What’s inside a 10-paddle blind box set?
What’s inside a 10-paddle blind box set?
Every set contains 10 paddles selected at random, including:
- 8 regular editions — two each of Skycloud, Post-Rainbow Arc, Golden Peak, and Aurora Dance
- 2 rare editions — Sunset Blaze or Cosmic Flow
Odds per paddle:
- Regular editions: 20% each
- Rare editions: 10% each
Can I pick the color if I buy a single blind box paddle?
Can I pick the color if I buy a single blind box paddle?
Unfortunately, due to the unique nature of blind boxes, we are unable to accommodate specific paddle for purchase.
Our Pickleball Blind Box delivers the excitement of surprise with every unboxing.
Inside each box is one randomly selected Mehau pickleball paddle from BINGO Series (B Series). —no choosing, no peeking.
Want a guaranteed set? Grab a whole box (10-paddle set).
Will I get duplicates if I buy multiple blind boxes?
Will I get duplicates if I buy multiple blind boxes?
Possibly! Each blind box is randomly selected, so duplicates can happen — that’s part of the blind box experience.
What if the paddle in my blind box isn’t my style?
What if the paddle in my blind box isn’t my style?
That’s part of the fun of a blind box! Since the contents are a surprise, paddles cannot be chosen in advance.
Returns or exchanges are accepted for unopened blind boxes only. Once opened, blind box paddle cannot be returned or exchanged.
If there is a quality issue with your item, please reach out to our customer support team.
What should I do if my blind box paddle has a quality issue?
What should I do if my blind box paddle has a quality issue?
If your paddle arrives damaged, please reach out to our customer support team so we can verify the issue.
After verification, a new blind box will be shipped at random as a replacement.
Support
Who do I contact for customer support?
Who do I contact for customer support?
You can reach out to our Mehau Support Team at support@mehaupickleball.com
, Live Chat, or Facebook Instagram.
How do I edit my order?
How do I edit my order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received.
Can I cancel my order?
Can I cancel my order?
We're able to cancel your order before the package dispatched. Once you receive the order confirmation, your order cannot be canceled.
Can I change the email address used for the confirmation and tracking email?
Can I change the email address used for the confirmation and tracking email?
We are unable to manually change an email address once an order has been confirmed, however, you can reach out to our Customer Service Team and they will be more than happy to provide you with order information.
Shipping & Returns
Where do you ship?
Where do you ship?
We currently ship within the contiguous United States (48 states) only.
We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO Boxes, or international destinations at this time.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.