Mehau (“Mehau,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, or otherwise interact with us online (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

a. Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed by third-party providers)
• Account login details
• Communications with us (email, messages, customer support)
  Order history and transaction details
  

b. Information Collected Automatically
When you access our Services, we may automatically collect certain information, including:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and time spent on the site
• Referring URLs
• Approximate geographic location
  
  This information is collected through cookies, pixels, and similar tracking technologies.

c. Information from Third Parties
We may receive information about you from third parties, such as:

• Payment processors
• Analytics providers
• Marketing and advertising partners
• Social media platforms (if you interact with us through those platforms)

We use personal information to:

Provide and operate our Services

• Process and fulfill orders
• Communicate with you regarding purchases, support, or updates
• Improve our website, products, and customer experience
• Send marketing communications (where permitted by law)
• Detect and prevent fraud or security issues
• Comply with legal and regulatory obligations

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

We use cookies and similar technologies to:

• Enable essential site functionality
• Analyze site performance and usage
• Personalize content and advertising

Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness

Some cookies and tracking technologies may be placed by Mehau, Shopify, or third-party partners, including advertising platforms, to support analytics, remarketing, and advertising measurement.

Advertising and Social Media Tools

We use advertising technologies provided by Meta (Facebook and Instagram), including the Meta Pixel and Conversions API, to:

• Measure the effectiveness of our advertising
• Understand user interactions with our website
• Deliver personalized advertisements

These tools may collect information such as:

• Pages viewed
• Products viewed or added to cart
• Purchase activity
• Device and browser information

This information may be shared with Meta to improve ad targeting, measurement, and overall advertising performance.

You can control how Meta uses your information for advertising purposes by adjusting your ad preferences within your Facebook or Instagram account settings.

You can also manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our Services.

We may use third-party services such as:

• Google Analytics
• Shopify analytics and performance tools
• Other marketing and advertising platforms

We may use tracking technologies such as Meta Pixel and Google Ads conversion tracking to measure advertising performance, understand user interactions with our Services, and improve the relevance of advertisements shown to you across different platforms.

You can learn more about interest-based advertising and opt-out options at:
https://www.aboutads.info/choices

If you opt in to receive SMS or messaging communications from us:

We may send order updates, account notifications, or promotional messages

Message frequency may vary

Message and data rates may apply

You may opt out at any time by replying STOP

Reply HELP for assistance

We do not share mobile opt-in data with third parties for marketing purposes.

We may share personal information with:

• Service providers (payment processing, shipping, analytics, customer support)
• Marketing and advertising partners (where legally permitted)
• Legal or regulatory authorities when required by law
• Successor entities in the event of a merger, acquisition, or asset sale

We do not knowingly sell or share personal information of minors under the age of 16 for targeted advertising purposes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications.

Payment information is processed securely by Shopify or its payment providers in accordance with PCI-DSS standards. We do not directly store or process credit card information.

Shopify processes personal information on our behalf in accordance with its own privacy policies and data protection practices. To the extent that Shopify acts as a data processor, it does so under contractual obligations designed to protect personal information and comply with applicable data protection laws. We are not responsible for the privacy practices of Shopify or other third-party service providers, and we encourage you to review their privacy policies for additional information.

For more information, please review Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

We retain personal information only for as long as reasonably necessary for business, legal, or operational purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Mehau’s Services are not directed to children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children under 13 years of age.

If you are under 13, please do not use our Services or provide any personal information to us, including your name, email address, phone number, shipping address, payment information, or any other identifiable information.

For users between the ages of 13 and 16, we do not knowingly sell or share personal information for targeted advertising purposes. If we become aware that personal information from a minor under 16 has been collected or processed in a manner inconsistent with applicable law, we will take reasonable steps to delete such information and discontinue further processing.

If you are a parent or legal guardian and believe that a child has provided personal information to Mehau without your consent, please contact us at support@mehaupickleball.com
. Upon verification, we will promptly take steps to remove such information from our records, unless retention is required by law.

In certain jurisdictions, parents or legal guardians may have the right to review, request deletion of, or restrict the processing of their child’s personal information. We will honor such requests in accordance with applicable laws and may require reasonable verification before processing any such request.

Depending on your location, you may have rights under applicable privacy laws, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data processing or targeted advertising
• The right to data portability

California Residents (CCPA)

California residents may request information regarding the collection, use, disclosure, or deletion of personal information by contacting us.

European Union Residents (GDPR)

EU residents have the right to access, rectify, erase, restrict processing, object to processing, and request data portability.

Our Services are operated from the United States. If you access the Services from outside the United States, your personal information may be transferred to and processed in the United States or other jurisdictions where our service providers are located.

We may update this Privacy Policy from time to time. Updates will be reflected by a revised “Effective Date.” Your continued use of our Services after any update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: